Ticket Purchases, Payment, Delivery | Refunds | Exchanges | Replacements | Conditions of Entry | Accessible Seating | Ticket Prices and Discounted Tickets | Errors
Ticket Purchases, Payment, Delivery
Tickets may be purchased from The Basin Theatre through the online ticketing system accessed through The Basin Theatre web pages or at the door of the theatre, if available, prior to a performance. Credit or debit card orders will be processed after your billing address has been verified. If we are unable to verify this address, we will attempt to contact you to confirm your details.
Tickets should generally be booked on-line via the links on the Website using Visa or Mastercard.
The Basin Theatre currently does not charge booking or credit card fees for the booking of tickets.
If unable to utilise our on-line booking system, tickets may be purchased from our Ticket Secretary by phoning 0494065006 between the hours of 7.00pm and 9.00 pm all week.
Tickets are delivered by email, mobile ticketing (where available) or can be picked up at the theatre before the performance if selected during the booking process. If requesting tickets via email please check your junk folders if you do not receive your tickets in a timely manner. If you still have not received your tickets contact the ticket secretary on 0494065006 between the hours of 7.00pm and 9.00 pm all week.
If using mobile ticketing (where available) you will need to bring the mobile device used to purchase the tickets. Tickets will be delivered to your mobile device, typically within 30 minutes of booking.
Refunds
The Basin Theatre will only offer a refund of a ticket if an event is cancelled, rescheduled, or significantly relocated (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law).
The Basin Theatre does not offer refunds as a result of a change in your personal circumstances, your dislike or dissatisfaction with the performance, your late attendance, where you are refused entry or evicted, or the use of an understudy.
You are not entitled to a refund if your ticket was free or complimentary.
If an event is cancelled, rescheduled or significantly relocated by The Basin Theatre Group, all liability is limited to the original amount for which the ticket was purchased (including any fees or charges).
Proof of purchase may be required for any refund. The Basin Theatre Group will not be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses.
Exchanges
The Basin Theatre Group will only offer an exchange of a ticket for another ticket for the same season as the original ticket, at the discretion of the Ticket Secretary. The Basin Theatre will contact the original ticket purchaser to arrange any refunds or organise a ticket exchange to another performance.
Replacements
The Basin Theatre Group will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event.
The Basin Theatre Group may charge a reasonable fee for the replacement of tickets.
Conditions of Entry
Admission to an event is subject to The Basin Theatre Group’s Terms. In particular, the following form part of the group’s terms unless otherwise specified:
You may be denied entry into, or removed from, an event where the group has reasonable grounds to do so, including if you breach these Terms and Conditions, or you are intoxicated, under the influence of illicit drugs, inappropriately attired, or adversely affecting the enjoyment of the event by others.
If you arrive late, you may not be admitted until a suitable break in the event. Performances begin on time, late seating will be made at an appropriate seating break, but could be several minutes into the performance.
Due to copyright requirements, you are not be permitted to use cameras or other photographic or recording equipment (including mobile phones).
Management request that all pagers and mobile phones be turned off before entry.
You may be required to submit to a search of your person and/or possessions before entering the event.
The auditorium opens approximately 15 minutes before performance commencement for seating.
Authenticity and Validity of Tickets
Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from The Basin Theatre Group.
If there are multiple parties attempting to enter a performance using the same ticket then the person who originally purchased the ticket will have precedence.
Accessible Seating
Patrons requiring wheelchair seats, or have other special seating requirements, such as Companion Card seating, are encouraged to book at least two weeks in advance by telephoning the Ticket Secretary on 0494065006 between the hours of 7.00pm and 9.00 pm all week.
The Companion Card admits carers to performances as complimentary guests when attending The Basin Theatre with the cardholder.
Wheelchair and Companion Card seating cannot be booked online.
Note: The Companion Card promotes an existing right for people with a significant, permanent disability to participate at venues/activities in the community, without incurring an additional cost because they require a companion to provide attendant care support.
Accessible Seating tickets must be booked through the Ticket Secretary, as the online internet booking system does not allow access to discounts for Wheelchair or Companion seating.
Ticket Prices and Discounted Tickets
Senior citizen, pensioner, or student discounts are not available.
Current ticket prices and discount programs are displayed on The Basin Theatre website and distributed promotional materials. Discount programs may include:
- Group Booking discounts for 10 or more tickets for the same performance.
Charity Fund Raising Booking discount tickets must be booked through the Ticket Secretary, as the online internet booking system does not allow access to discounts over multiple nights.
Errors
While The Basin Theatre Group takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur.
The Basin Theatre Group may cancel an order made as a result of any such error, although in the case of a pricing error The Basin Theatre Group will endeavour to contact you to give you the option of purchasing the ticket at the correct price.